South Plainfield, NJ 07080
SPECIAL-TEES BY AKA
Berkeley Heights, NJ 07922
Q.
What can I do if I forget my password?
A.
That's no problem. If you forget your password, just tell us your email address, and we'll send it to you. Easy!
Q.
How do I create a new account?
A.
Creating an account is simple. Our system will automatically ask for your contact information to set up an account when it is needed (when you place an order). If you'd like to create an account immediately, go here: Create an account.
Q.
Do I have to create an account?
A.
We know people don't like to create accounts on a website unless they have to. So, go ahead and browse through our products, read our resources, and enjoy. We won't ask for your contact information until you place an order, which we'll use to create your account. With an account, you will then be able to easily access all of your order information, including past orders and the status of existing ones.
Q.
How do I change my account information?
A.
You can easily change your account information by going to your account page and editing your profile information. To get to your account page from anywhere on the website, simply click the Sign In or Account link at the top of the page.
Q.
What is your privacy policy?
A.
Our privacy policy is simple: We will not share any of your company's personal information or data with any of our partners or vendors. You can view our formal privacy policy here: Privacy Policy
Approved methods for payment include, but are not limited to, any of the following:
Q.
What credit cards do you accept for online orders?
A.
At the current time, we accept the following credit cards:
Q.
Can I pay by check?
A.
Yes, we accept business checks, money orders, and cashier checks, but we may ask you to mail us a check before we begin to process your work unless you’ve created an open account with us.
Q.
Can you bill me?
A.
We do offer open accounts for pre-approved local and regional businesses, as well as for government and educational institutions. If you would like details about how to open an account at our printing firm, please call us in advance of placing your order. We'd be happy to discuss the details and explain the payment options and terms available to you.
Q.
What information is needed for online credit card payments?
A.
We need the credit card number, the full cardholder's name as it appears on the card, the expiration date, and the security card code verification (CCV) on the back of the card. We'll also need billing information, including your name and your (or your company's) address as they appear on the credit card statement.
Q.
When will I be charged for my order?
A.
If you pay by credit card, we will process that charge at the time you place your order. If you pay by check, we may require you to send us that check before we begin to work on your printing. For open accounts, we will bill you at the time your order is accepted at our firm.
Q.
Why does the billing address have to match the address on the credit card I use?
A.
In a word: security. This is the policy the credit card companies use to protect you from unauthorized or fraudulent use of your credit card. The billing address must be the same as the address where your credit card company sends its statements for the credit card you are using. If you enter a different address on our billing information page, the credit card company (not us) will not authorize the charge. This is a security feature that is in place for your safety.
Q.
Is your printing firm's website secure for online payments?
A.
Absolutely. When you enter your credit card information on our website, it is encrypted and transmitted directly to our credit card processor's secure, PCI-compliant web server, where the payment is then processed. The processor's web server sends back data, letting us know if the charge was approved or denied. Your credit card information never touches our web servers and is not stored or associated in any way with your account information on our website.
Q.
Are my orders subject to sales tax?
A.
Sales taxes are determined by several factors, including what is purchased and where it is bought or shipped to. In general, purchases that are picked up from our building or shipped to an address in-state will be assessed a sales tax. The amount of the sales tax can be found in the "sales tax" line of the order details when viewing your shopping cart.
Q.
What do I do if I am tax-exempt?
A.
If you have a tax-exemption status, please notify us, and we will update your status in our system. We may request documentation from you for our files if necessary.
Welcome to Southwest Printing. This website is provided by Acme Printing as a service to our customers. Please review the basic rules that govern your use of this website. These rules are also referred to as terms and conditions, and you should be aware that your use of the website constitutes your unconditional agreement to follow and be bound by these terms and conditions.
Every online printing firm has terms and conditions similar to ours, but you'll notice a big difference between us and them: our terms and conditions haven't been written by a team of corporate attorneys. There are no hidden gotchas here. It is our earnest desire to make it as easy as possible to do business with our printing firm.
Section A of our terms and conditions will specifically cover "orders placed" with southwestprinting.biz, while Section B applies to "general" terms and conditions of doing business with Acme Printing.
Section A: Terms and Conditions for Ordering and Printing
The Acme Printing Satisfaction Guarantee
We stand 100% behind our products and services. Our goal is for you to be 100% satisfied. If you are not fully satisfied with your purchase, please call our customer service team by phone at (970) 565-1144 within 30 days from the date that you receive your printing, and we will happily reprint part or all of your order. Depending on the situation, we may choose to refund the full price of the product(s) in question, excluding postage and freight.
Acme Printing is wholly committed to our customers' satisfaction, and we continually strive to provide printing that reflects a craftsman's touch. We do everything possible to ensure the highest printing quality, accurate color reproduction, precise cutting, and on-time delivery.
However, certain circumstances or issues are beyond our control and are not covered by our guarantee. Here is a list of things that can go wrong that we cannot be responsible for:
We urge you to carefully spend a few moments proofing and double-checking your designs. It probably sounds kind of obvious, but the least costly time to fix a mistake is before you place your order.
This guarantee is also subject to a few other terms and conditions:
PAYMENT
PAYMENT METHODS
All requests to purchase printing must be submitted with a mutually approved and agreed-upon payment method. If you have any questions about payment plans, please call us at your earliest convenience.
Approved methods for payment include, but are not limited to, any of the following:.
SALES TAX POLICY
Acme Printing is required to collect state sales tax on all printing purchases shipped to any state(s) where we are required to pay sales tax. If your organization has a sales tax exemption, it is important to understand that it is your responsibility to supply us with written copies of your sales tax exemption forms before your order is shipped.
ARTWORK FILES
The prepress department at Acme Printing inspects most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files. We encourage you to take a few moments to carefully inspect and proofread your files before submitting them to our website.
We provide easy-to-understand file preparation tutorials in the Help Center of our website. There, you will also find a large collection of layout templates that will make it much easier for you to create print-ready files. Finally, we would like to remind you that the postal and mailing regulations from the United States Postal Service are subject to change, and it is your sole responsibility to submit artwork that complies with the current mailing guidelines provided by the USPS.
SHIPPING
We allow customers to pick up completed jobs at our printing firm. We suggest that you call before visiting, so we can have everything ready to go for you.
Acme Printing also delivers jobs locally. If you would like us to deliver your job, please add one extra day to the timeline of the project.
All other shipping is done via United Parcel Service (UPS). Through UPS, we provide next-day delivery, three-day delivery, and standard five-day ground.
EDITING, DELETING, OR MODIFICATION OF THIS WEBSITE
We reserve the right, for any reason, to edit this website. That means, without advance notice, we may suspend, discontinue, edit, or delete current offers, documents, information, products, services, or any other content appearing on this website.
MISCELLANEOUS
We are a locally owned company that does business regionally and nationally. If you are a locally owned neighboring business and find yourself in a "printing crisis," we urge you to simply pick up the phone and give us a call. We will do everything we can to help you solve your problem quickly and at a reasonable cost. Every customer is important to us, but sometimes we can do extraordinary things for our neighboring local businesses because of time and distance advantages. We often work early, late, or on weekends to meet important deadlines. Please call us; we can help.
Section B: GENERAL TERMS AND CONDITIONS
COPYRIGHT INFORMATION ABOUT THIS WEBSITE
This website is protected by copyright laws. The graphic design, content, and images on this website may not be reproduced, published, displayed, or reproduced in any way, in whole or in part. This website is considered the intellectual property of Acme Printing, and we respectfully ask that you not copy, transmit, distribute, or create a derivative work based on the content and materials of this website.
This website contains a lot of content, ideas, tips, and articles related to printing, graphic arts, and marketing. This content is also subject to the US Copyright Act of 1976, Title 17 of the United States Code, and may not be copied for use in your publications or newsletters without the prior written consent of Acme Printing. If you are a customer of Acme Printing and would like permission to use one of our articles in your company publication, please call us, and we would be happy to consider permitting you to do so, as long as you would be willing to credit your source (Acme Printing).
THIRD PARTIES
Okay, this is kind of an odd one, but if you use this website to submit orders for a third party, you are responsible for any error in the accuracy of the information provided in connection with such use. In other words, if a mistake is made on behalf of a third party, it is not our liability; it is yours. In addition, it is your responsibility to inform the third party of all terms and conditions applicable to the purchase of their printed products or services. You, as the user of this site, agree to indemnify us and hold us harmless from and against any losses, liabilities, and lawsuits related to the third party as a result of you using this site on their behalf. You, as the user, are directly responsible for any requests submitted and the related costs, fees, and performance obligations.
TERMINATION OF USAGE
We reserve the right to terminate or suspend access to all or any part of this site at any time, without notice, and reason.
Acme Printing is not responsible for any errors or delays in responding to requests for information or problems with an order caused by an incorrect e-mail address provided by you.
ENTIRE AGREEMENT
The terms and conditions listed here supersede any prior understanding or agreement (whether oral or written) regarding the subjects related to printing products and services that are presented on this website. If any provisions of this agreement are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or nullified.
Q.
Do you have a formal privacy policy for your website?
A.
Yes. We believe your privacy and confidentiality are very important, and we're committed to your privacy. You can read our full privacy and security statement here. We recommend reviewing the policy periodically, as occasional changes may be needed to adapt to new laws, legal standards, and evolving technologies.
Q.
Will the documents and files I provide you for printing be kept private and secure?
A.
Yes. When you decide to allow us to be your printer, we believe we have a deep responsibility to protect the confidentiality of any proprietary information, company sales and marketing strategies, and confidential product specifications you provide to us. The content of your documents will remain private, confidential, and secure at our printing firm.
Q.
How do you handle the personal information I provide when I order on your website?
A.
All information you provide on our website will be kept secure and will be used only for business purposes, such as unspecified updates and communications about your order, questionnaires to measure your satisfaction, and announcements of new products, services, and special pricing promotions. We use the information we collect to improve the customer experience and will not share your information with any other party, except as required to process and ship purchases.
Q.
Do you sell customer information to any third parties?
A.
No. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
Q.
What security measures do you have in place to ensure the privacy of my information on your website?
A.
All transactions on our website occur over a secure, encrypted connection, and all interactions with your account require a valid email, username, and password. We do not store credit card information on our servers. Those transactions occur securely on our card processor's servers, which comply with all the latest security regulations and safeguards. Our website has redundant security measures in place to protect against the misuse of information that we control. All data is protected using the most advanced methods currently available. However, we remind all customers that no electronic transaction is ever 100% guaranteed safe.
Q.
Who (besides me) has access to my account information on your website?
A.
Only select employees at our printing firm have access to your account information. If your account is part of a larger company, your company and/or branch manager(s) may also have access to your account details, depending on how your company had us set things up for them. No one outside your organization or our printing firm can access your information.
Q.
Does your website use cookies to store information on my computer?
A.
Yes, we use session cookies to store non-critical information about your account in your web browser. These cookies make it possible to authenticate your account, so you don't have to log in every time you visit our website. Because of this, make sure you log out (or clear your cookies and cache) when you leave our website if you're on a shared computer or workstation.
Q.
Where are you located?
A.
You can find us at:
113 E Main St.
Cortez, CO, 81321
Q.
What are your hours of operation?
A.
Our hours of operation are as follows:
8:30 a.m. to 4:30 p.m.
Monday through Friday.
CLOSE 3:30 pm Fridays and Saturdays by appointment
Q.
What is your holiday schedule?
A.
Our printshop is closed on the following holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
Q.
What is your email address?
A.
swp@fone.net
Q.
What is your phone number?
A.
You can reach us at:
(970) 565-1144
Q.
Do you have any social media accounts?
A.
Yes, we do. Just click on the links found at the bottom of our pages.
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Monday to Thursday: 8:30 a.m.–4:30 p.m.
Friday: 8:30 a.m.–3:30 p.m.
Saturday: Appointment only
Southwest Printing has gained immense popularity owing to our unparalleled expertise in creating impactful promotional products. Our commitment to excellence in designing and delivering premium promotional products sets us apart, meeting diverse branding needs with precision. Clients repeatedly choose Southwest Printing for our wide-ranging selection of high-quality promotional products, each tailored to leave a lasting impression. From eye-catching business cards to captivating calendars, our diverse range of promotional products reflects our commitment to elevating your brand's visibility. Trust Southwest Printing for your promotional products, where each one is a testament to our commitment to quality and innovation.
Southwest Printing takes pride in delivering a diverse array of high-quality products tailored to meet your promotional and printing needs. From eye-catching promotional products that enhance your brand visibility to meticulously crafted promotional black-and-white copies that convey professionalism, our offerings are designed to leave a lasting impression. Elevate your storytelling with promotional booklets that captivate your audience, and make a memorable introduction with our meticulously designed business cards. Stay top-of-mind year-round with our promotional calendars. Beyond these, explore our other products at Southwest Printing, where our commitment to excellence ensures your satisfaction with every print.
You can call us at 970-565-1144. You can send an email to us at swp@fone.net. You can also use the Contact Us form on our site. We look forward to hearing from you with your questions.
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